Support

Start with Troubleshooting. If the issue remains, collect enough information to reproduce it before contacting Skyward Games.

Before requesting help

Run these checks:

1. Run Validate in the Asset References database.
2. Confirm the entry is enabled and assigned to a project asset rather than a scene object.
3. Check the selected property’s expected asset type.
4. For Streamed entries, inspect synchronization status and whether the asset is loaded.
5. Inspect serialized usages before renaming or removing an ID.
6. Reproduce the problem after a clean Unity compilation.

Include in an issue report

• Unity version;
• Game Creator 2 version;
• Asset References package version or package identifier, when known;
• whether the entry is Direct or Streamed;
• whether Addressables is installed and its version;
• the exact Reference ID and assigned asset type;
• the full validation result;
• relevant Console errors and stack traces;
• steps that reproduce the issue; and
• a minimal project or isolated scene when sharing one is permitted.

Protect project data

Do not include credentials, private store links, paid package files, or unrelated project assets in a public report.

Support channel

Email [email protected] for private support requests, or join the official Skyward Games Discord server for community discussion. The Skyward Games support hub provides the same current contact options.