Skip to content
Skyward GamesSkyward GamesSkyward Games Docs

Support

Start with Troubleshooting. If the issue remains, collect enough information to reproduce it before contacting Skyward Games.

Before requesting help

Section titled “Before requesting help”

Confirm the problem still occurs after a clean Unity compilation and, when practical, in an isolated scene.

Include in an issue report

Section titled “Include in an issue report”
  • Unity Editor version.
  • Game Creator 2 version.
  • Animation Montages package version or source identifier.
  • Operating system and build target when relevant.
  • Gesture or State mode and target animation layer.
  • Exact reproduction steps.
  • Expected and observed behavior.
  • Relevant Console messages and stack traces.
  • A screenshot of Montage settings and the affected timeline range.
  • Whether the problem reproduces in a clean scene.

Protect project data

Section titled “Protect project data”

Remove credentials, private source, licensed third-party assets, and unrelated project content before sharing files.

Support channel

Section titled “Support channel”

Email [email protected] for private support requests, or join the official Skyward Games Discord server for community discussion. The Skyward Games support hub provides the same current contact options.